Experts in AI, Video Analytics & Face Recognition Solutions
TouchByte is a software company that improves people’s lives by taking out points of “Friction” from their daily routines. We do this by creating, implementing and supporting Face Recognition software solutions for national and global clients to better serve and safeguard their customers. “We add to a stress free life taking away the thought that; have I got my house keys, my car keys, my office pass, my season ticket, my credit card, my loyalty card, my gym access card, my hotel bedroom key or my wallet. You also don’t have to worry whether you have internet access or is my battery charged!” Everything is triggered by your FACE!
The capabilities of Face Recognition have been around for many years, initially developed for Government Departments, Law Enforcement and Border and Passport Control. TouchByte has taken the lead by applying existing functionality and capabilities to support a developing "Frictionless Society" recognised its value for assisting "People in Places".
Initially targeting the Retail sector, growth and interest has now developed to include other sectors including Transportation, Leisure, Gambling and Fitness & Health Sectors.
We provide anonymous but accurate footfall, demographic (age & gender) and mood information which helps organisations improve their knowledge and understanding of their visiting customers’ behaviour.
The resulting insights into customer segmentation and predictive analytics (InSite2) can then be used to manage resources more effectively and so maximise revenue and profitability. Also relevant content can be triggered and presented on Digital Signage. No personal data is stored.
We provide automatic identification of a customer on arrival from a stored digital image that is able to recognise, allow access and notify staff upon them entering the building - VIPs, valued and repeat customers. They can then benefit from the customer's bespoke and premium level of service. Those that arrive and need assistance can be helped immediately by an appropriate customer service agent or the notification of registered troublemakers making it a safer environment. In this case individuals need to have agreed to their data being held as part of the GDPR rules.
Using an individual’s face as a means of authentication is one of the most secure, unobtrusive and easy ways to ensure a person’s validity. It’s now being used to unlock you phone so why not your car, you house, your office your Hotel bedroom and even gaining access to the gym 24/7. The software can be used for validating a driver of a vehicle, personalising content on a kiosk and can be used for efficient staff clock-in / clock-out time recording.
By integrating face recognition into a business process, improvements can be made to personalise customer service, streamline a process or reduce costs. We are creating new, unique and compelling solutions which include customer age verification at Supermarket Self Service checkouts, triggering relevant demographic content on Digital Signage, speeding up a kiosk application by recognising the user and integrating the technology into light fittings are just some recent examples. We are always willing to explore other possibilities.
We provide accurate real-time customer insight, recognition and validation of "People in Places"
Solutions for most sectors!
Most retailers can benefit from the complete TouchByte portfolio, whether it be customer anonymous analytics, personal recognition for customer service and security, individual validation for time & attendance, kiosk interaction, faster checkout using FacePurse payment method and bespoke integration with the AgeCheck product for age related goods.
InSite2 is TouchByte's business intelligence tool than provides footfall, age and gender insight which can be combined with takings, staffing and weather. We provide solutions that give management business insights to make better more informed decisions.
Transport is a sector where providing a high level of passenger service and ensuring their safety is paramount to running a successful operation. Passenger analytics and person recognition helps to ensure management have the tools and information to make the travelling public's experience the best and safest they can. Station safety is improved as undesirables and fare dodgers can be identified immediately and dealt with. Validation that the driver is qualified and who he says he is will ensure greater levels of security and safety. "I AM MY TICKET" is the next streamlining of ticketing.
Pubs, clubs and restaurants clearly benefit from knowing who their customers are and by acting on relevant data analytics that enables them to provide the highest possible personalised customer service creating greater loyalty. Seeing the effect that social media and marketing initiatives have on footfall and the demographic nature of their customers is another key metric. Recording staff working hours using FaceAttendance is a benefit as well as ensuring troublemakers are identified and managed effectively.
Facentry provides streamlining of the customer experience and 24/7 bedroom access for the roadside and budget hotels, bypassing the need for reception. In contrast for the 4/5 star establishments guest recognition and background information is paramount to providing a truly personalised customer experience where guests are greeted by name and preferences understood. Guest anonymous analytics - footfall, age and gender can be reported on.
TouchByte has solutions for all types and sizes of Hotel both nationally and internationally.
The safety of students is key to any education establishments and the enrolling of all the students on the system provides automated recognition for class registration. Entrance and exit capture provides a fire register and using FacePurse for the payment of lunches and other items offers a cash free environment. Safety around the campus is also key and so any dodgy looking characters can be enrolled on the system and security notified as soon as they are captured.
Automatically registering patients as they arrive at a GP practice or hospital through FaceReception validates authenticity, notifies the doctor and speeds up the process. Not having to constantly confirm your name and date of birth would streamline pre-ops and the movement of patients around a hospital. Ensuring patient safety buy monitoring suspect individuals and monitoring and predicting the flow of patients and visitors around the building smooths out bottlenecks and reduces potential dangerous hazards.
Cruise ships where currently thousands of plastic door entry cards are taken home each week, Facentry is highly relevant as a secure method of cabin access using your Face or QR codes. Ferries where monitoring of footfall and passenger demographics is a useful insight and recording embarking and disembarking for passenger daily excursions. Providing personal security on offshore platforms and windfarms safeguards personnel whilst operating in hostile conditions.
Keeping the elderly independent in their own homes is a cost effect method of keeping end of life costs down. TouchByte’s Facentry solution provides the ability to download the care workers image to the door station giving them automatic / restricted entry into the elderly person’s home whilst notifying them on a mobile app of their name and who they are, so as to not to worry or confuse them. Also the length of time the care worker spends with the elderly person can be recorded.